eProcessingNetwork

2005/08/03

Shit

It's a real Mickey Mouse system that's an administrative nightmare for recurring transactions. Users can't update their own billing information, billings fail after a single burp (such as insufficient funds) so you need to have them set up a whole new billing, and the order system is weak to the point that you can't combine recurring and one-time events. Their website is insanely slow; simple, non-transaction pageloads are usually 20-30 seconds. Their documentation is laughable - a few spotty pages here and there, with billions of holes for you to fill in. Their support team does what they can and answers fairly quickly, but I suspect they know as well as I do that they're supporting a piece of crap.

Update, September 2007: AGHHHHHHHHHHHHHH! AHHHHHHH! AGHHHHH! *HEADDESK* *HEADDESK* *HEADDESK* AGHHHHHHHHHHHHH! AGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!

Q: How many ePNners does it take to change a lightbulb?
A: None. That lightbulb isn't burnt out; it's supposed to be dark. And it's always been like that.

Update, November 2007: Things have been better recently. They're adding new features (nothing great yet, but at least it's a step in the right direction), and the website has been snappier the past week or so.

Update, April 2008: They suddenly switched their system to not allow merchants to see credit card numbers, which has the convenient side effect of locking us in to them by giving us no way to migrate to a competitor. They claim it's for PCI-DSS compliance, but that shouldn't apply on this level. Lovely.